Auto Brands With The Most And Least Consumer Complaints

The 2022 J.D. Power Initial Quality Study has been released and it’s shown an unfortunate change over recent years. They found that new car owners are experiencing more issues in their first 90 days of ownership than ever before.

This study has been done for 36 years and recently there had been a trend toward fewer issues with last year the industry average being 162 owner complaints per 100 vehicles. 2020 it was 166. But this year it jumped all the way up to 180. That’s getting close to two complaints per vehicle.

On the one hand, the number may show that 2022 is an outlier. Over the past year, vehicle factories have faced COVID-19-related factory shutdowns, repeated supply chain problems, and a global microchip shortage, causing automakers to add and delete features on the fly to keep the lines moving. On the other, it may be a sign of an industry-wide problem. Every engineer knows that more complex machines have more possible failure points. Today’s cars keep growing more complex.

The most common complaint was not the most important. It was trouble connecting to Apple AAPL, 0.63% Carplay or Android Auto.

While the number of issues per owner is certainly the most notable part of the study, you should know what the best and worst performing brands were.

The Top 10 Rankings

The Worst 5 Rankings

Source: https://on.mktw.net/3bLc9Y9