Q: This now takes us on average 6 ½ minutes to complete. That’s 30 seconds more than last year. What?
A: Go through the Drive-Thru.
The study classifies the total time customers wait for an order from the moment they enter the drive-thru to the moment they get their order. The study found drive-thru customers waited an average of six minutes, 22 seconds. Last year, it was five minutes, 57 seconds.
The research involved nearly 1,500 drive-thru visits between July and August 2021 to 10 major fast-food brands including McDonald’s, Burger King, Taco Bell, Chick-fil-A and Dunkin’.
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